Building Organizational Political Capacity Through Policy Learning: Communicating with Citizens on Health and Safety in the UK

In this chapter, we examine how agencies build organizational political capacities (OPC) for reputation management, where capacity building is treated as a challenge underpinned by the learning relationships that exist between key governance actors. This challenge requires the development of four types of OPC: absorptive capacity (ACAP); administrative capacity (ADCAP); analytical capacity (ANCAP) and communicative capacity (COMCAP). Analytically, we link each of these capacities to one particular type of policy learning—reflexive learning—which characterizes politicized situations where an agency’s reputation is under threat and citizens are the main governance partners. Empirically, we demonstrate how agencies learn to develop these OPCs with governance partners using the case of the UK Health and Safety Executive (HSE) which increasingly aims to engage citizens in a dialogue to combat the negative images attached to health and safety regulation. We conclude by asking what a learning approach tells us about how agencies can develop OPC.