Now showing items 36-55 of 185

  • Customer satisfaction and service quality in UK financial services 

    Maddern, Harry; Maull, Roger S.; Smart, Andi; Baker, P. (Emerald, 2007)
    This paper reports the results of a longitudinal study into the drivers of customer satisfaction in a large UK Bank. The findings confirm the significance of staff satisfaction and service quality, suggested by the service ...
  • Dealing with discontinuity: how to sharpen up your innovation act 

    Bessant, John; Francis, David (Advanced Institute for Management Research, 2005)
    Every now and then a disruptive event happens, such as the invention of the internet, that changes markets, industries, even societies. Successful well-managed companies thrive in mature markets by focusing on doing what ...
  • Developing a framework for responsible innovation 

    Stilgoe, Jack; Owen, Richard J.; Macnaghten, Phil (Elsevier, 2013)
    The governance of emerging science and innovation is a major challenge for contemporary democracies.In this paper we present a framework for understanding and supporting efforts aimed at ‘responsible innovation’. The ...
  • Developing effective alliance partnerships: lessons from a case study 

    Hipkin, Ian; Naudé, Pete (Elsevier, 2006-02)
  • Developing radical service innovations in healthcare: the role of design methods 

    Bessant, John; Maher, Lynne (2009)
    This paper looks at the management of service innovation. In particular it explores the challenge of public services and argues that there is a need for new approaches to the ways which engage users as more active co-creators ...
  • Developing tax policy in a complex and changing world 

    James, Simon; Edwards, Alison (Economic Society of Australia (Queensland), 2008)
    This paper examines issues affecting the formulation of tax policy through to the development of actual proposals by tax policy-makers. This is done taking account of the possibility that too narrow an approach to this ...
  • Differentiation, self-selection and revenue management 

    Ng, Irene C. L. (Palgrave, 2006-04)
    This paper takes an interdisciplinary approach towards revenue management, incorporating economics and marketing concepts and proposing that firms employ a dynamic service differentiation so that consumer needs are met ...
  • Disney: delights and doubts 

    Dholakia, Nikhilesh; Schroeder, Jonathan (University of Western Australia Business School, 2001)
    Disney and its spectacularly successful theme parks are analyzed through the lens of its consumers. We focus on how Disney manages the consumption experience and discuss Disney strategies from several perspectives. Disney ...
  • The distribution of innovation activity across UK industry: final report 

    Adams, Richard (Department for Business Innovation & Skills, 2011-05)
    The purpose of the Fellowship has been, through the exploitation of the datasets of recent UK Innovation Surveys (UKIS 2005, 2007 and 2009), to investigate the distribution of innovation in the UK. Particular emphasis has ...
  • Does direct marketing need to have a direction? 

    Ng, Irene C. L. (Emerald, 2005)
    This article proposes that direct marketing does not need to have a direction (i.e. that of the firm seeking out customers). Effort spent on seeking customers could also be spent on compelling customers to seek out the ...
  • Does well being affect hedonic consumption? 

    Zhong, Jing Yang; Mitchell, Vincent-Wayne (Wiley, 2012-08-01)
    This article presents a theoretical model that reveals how consumers’ long-term subjective well-being (SWB) influences their spending on hedonic products. Using the longitudinal data from a large national panel survey, the ...
  • Dominant corporate agents and the power elite in France and Britain 

    Maclean, Mairi; Harvey, Charles; Chia, Robert (Sage, 2010-03)
    Corporate elites are not a new phenomenon. However, the ways in which significant agents gain ascendancy to positions of power vary across nations and cultures. This paper analyses the ascension of a small minority of ...
  • Dominant corporate agents and the power elite in France and Britain (previous version) 

    Maclean, Mairi; Harvey, Charles; Chia, Robert (Sage, 2010-03)
    Corporate elites are not a new phenomenon. However, the ways in which significant agents gain ascendancy to positions of power vary across nations and cultures. This paper analyses the ascension of a small minority of ...
  • Education as service: the understanding of university experience through the service logic 

    Ng, Irene C. L.; Forbes, Jeannie (Haworth Press, 2008)
    With the marketization of UK higher education, this paper develops a framework from services marketing that can assist universities in understanding what market orientation means and how students would value their offerings. ...
  • The Effects of Incentive Structures on the Performance of Publicly Funded Venture Capital Funds 

    Jääskeläinen, Mikko; Maula, Markku; Murray, Gordon (Babson College, 2004)
    A majority of developed countries have realized the importance of functioning venture capital markets for job creation, innovation, and economic growth. Accordingly, governments have taken measures to support the development ...
  • Energy practices among small- and medium-sized tourism enterprises: a case of misdirected effort? 

    Coles, Tim; Dinan, Claire; Warren, Neil (Elsevier, 2014-09-18)
    Discussion of sustainable tourism has become dominated by the issue of climate change. As a major source of emissions, the tourism sector has a vital role to play in efforts to mitigate the effects of climate change. Within ...
  • Entrepreneurial orientation and business performance: Cumulative empirical evidence 

    Rauch, Andreas; Wiklund, Johan; Lumpkin, G. T.; Frese, Michael (Wiley-Blackwell, 2009)
    Entrepreneurial orientation (EO) has received substantial conceptual and empirical attention, representing one of the few areas in entrepreneurship research where a cumulative body of knowledge is developing. The time is ...
  • Entrepreneurship, gender and job creation: European dynamics 

    Cowling, Marc (Edward Elgar, 2010)
    Since the seminal Birch job creation study (1979) policy-makers across the world have been keen to promote entrepreneurship as a mechanism for creating new employment opportunities. In parallel with this political desire, ...
  • Epistemes and structures of sensemaking in organizational life 

    O'Leary, Majella; Chia, Robert (Sage, 2007-12)
    The issue of organizational sense-making has been much researched and written about in recent years. Yet, how structurally such sense-making attempts are facilitated remains relatively unexamined. In this article, the ...