Now showing items 1-2 of 2

  • Servitization and operations management: a service-dominant logic approach 

    Smith, Laura; Maull, Roger S.; Ng, Irene C. L. (Emerald, 2011)
    The purpose of this paper is to provide further insight into operations management of the P-S transition, known as servitization, and the resulting PSS offerings. In our exploration of the dynamics of the product-service ...
  • The three value cycles of equipment-based service 

    Smith, Laura; Ng, Irene C. L.; Maull, Roger S. (Routledge/Taylor & Francis, 2012-02-24)
    This paper contributes to the emerging discipline of service science through an investigation of value and value in use in an empirical setting. The starting point for our research is that service science is an interdisciplinary ...