Now showing items 1-5 of 5

    Issue DateTitleAuthor(s)
    14 June 2007Analysing the Role of BPM in Driving Customer Satisfaction  Kumar, Vikas; Smart, Andi; Maull, Roger S.; et al.
    1 January 2007Customer satisfaction and service quality in UK financial services  Maddern, Harry; Maull, Roger S.; Smart, Andi; et al.
    1 January 2003Measuring business process management in UK financial services  Maddern, Harry; Maull, Roger S.
    1 January 2003'Second Generation' process thinking: a case study from UK financial services  Maddern, Harry; Maull, Roger S.
    1 December 2009Understanding business process management: implications for theory and practice  Smart, Andi; Maddern, Harry; Maull, Roger S.