Things we (don’t) want to hear: Exploring responses to group-based feedback
Morton, Thomas A.
European Review of Social Psychology
Taylor & Francis (Routledge)
Copyright © 2015 European Association of Social Psychology. This is an Accepted Manuscript of an article published by Taylor & Francis in European Review of Social Psychology on 11 November 2015, available online: http://wwww.tandfonline.com/doi/full/10.1080/10463283.2015.1115214 .
Reason for embargo
We review a programme of research on responses to group-based feedback—specifically, on how the source, content, and context of feedback intersect to produce individual willingness to accept both criticism and praise and to change one’s actions accordingly. We first explore the conditions under which group-directed criticism is most effective in terms of stimulating willingness to amend group practices. This is followed by the investigation of the effectiveness of different types of group-based praise, and an analysis of the identity-verifying properties of positive feedback. Finally, we consider the effects of feedback delivered simultaneously at group and individual levels, and explore the reciprocal implications of feedback content for source categorization. Throughout, we focus on the role of identity concerns and group image management in responses to feedback. We discuss how this approach fits with other areas of literature, including research on self-verification and strategic behaviour in intergroup contexts.
Vol. 26, Iss. 1, pp. 126-161