Everything We Do, Everything We Press: Data-Driven Remote Performance Management in a Mobile Workplace
Bakewell, L; Vasilieiou, K; Long, K; et al.Atkinson, M; Rice, H; Barreto, M; Barnett, J; Wilson, M; Lawson, S; Vines, J
Date: 21 April 2018
Conference paper
Publisher
Association for Computing Machinery (ACM)
Publisher DOI
Abstract
This paper examines how data-driven performance
monitoring technologies affect the work of
telecommunications field engineers. As a mobile workforce,
this occupational group rely on an array of smartphone
applications to plan, manage and report on their jobs, and to
liaise remotely with managers and colleagues. These
technologies ...
This paper examines how data-driven performance
monitoring technologies affect the work of
telecommunications field engineers. As a mobile workforce,
this occupational group rely on an array of smartphone
applications to plan, manage and report on their jobs, and to
liaise remotely with managers and colleagues. These
technologies intend to help field engineers be more
productive and have greater control over their work; however
they also gather data related to the quantity and effectiveness
of their labor. We conducted a qualitative study examining
engineers’ experiences of these systems. Our findings
suggest they simultaneously enhance worker autonomy,
support co-ordination with and monitoring of colleagues, but
promote anxieties around productivity and the interpretation
of data by management. We discuss the implications of datadriven
performance management technologies on worker
agency, and examine the consequences of such systems in an
era of quantified workplaces.
Psychology - old structure
Collections of Former Colleges
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