“They just don't understand us”: The role of felt understanding in intergroup relations

Abstract

We report 5 studies examining the unique role of felt understanding in intergroup relations. In intergroup terms, felt understanding is the belief that members of an outgroup understand and accept the perspectives of ingroup members, including ingroup members’ beliefs, values, experiences, and self-definition/identity. In Studies 1 (Scotland–U.K. relations; N = 5,033) and 2 (U.K.–EU relations; N = 861) felt understanding consistently and strongly predicted outcomes such as trust, action intentions, and political separatism, including participants’ actual “Brexit” referendum vote in Study 2. These effects were apparent even when controlling for outgroup stereotypes and metastereotypes. Felt understanding was a unique predictor of outgroup trust and forgiveness in Study 3 (Catholic–Protestant relations in Northern Ireland; N = 1,162), and was a powerful predictor of political separatism even when controlling for specific, relational appraisals including negative interdependence and identity threat in Study 4 (Basque–Spanish relations; N = 205). Study 5 (N = 190) included a direct manipulation of felt understanding, which had predicted effects on evaluation of the outgroup and of ingroup-outgroup relations. Overall, the findings provide converging evidence for the critical role of felt understanding in intergroup relations. We discuss future research possibilities, including the emotional correlates of felt understanding, and its role in intergroup interactions.