Show simple item record

Understanding customers' adoption of express delivery service for last-mile delivery in the UK

dc.contributor.authorZhong, S
dc.contributor.authorLomas, C
dc.contributor.authorWorth, T
dc.date.accessioned2021-04-08T06:48:09Z
dc.date.issued2021-04-15
dc.description.abstractWith the surge in online purchases, customers' requirement for last-mile delivery also increases. This study focuses on the express delivery service, the primary channel in last-mile delivery, to discover the factors influence customers' use. Based on the extended Unified Theory of Acceptance and Use of Technology, a conceptual model is proposed to structure the hypothetical effects between the constructs performance expectancy in delivery speed and delivery reliability, effort expectancy, facilitating conditions and behavioural intention. A five-year (2015-19) longitudinal survey was conducted in the UK, and 3964 responses were collected to validate the model. The results indicate that the performance expectancy in delivery reliability has a positive impact on customers' behaviour intention to adopt an express delivery service, while the performance expectancy in delivery speed, unexpectedly, shows insignificant impact. Moreover, the effort expectancy was found to have no effect on behaviour intention; however, the facilitating conditions have a negative influence.en_GB
dc.identifier.citationPublished online 15 April 2021en_GB
dc.identifier.doi10.1080/13675567.2021.1914563
dc.identifier.urihttp://hdl.handle.net/10871/125295
dc.language.isoenen_GB
dc.publisherTaylor & Francis (Routledge) / Logistics Research Networken_GB
dc.rights© 2021 The Author(s). Published by Informa UK Limited, trading as Taylor & Francis Group This is an Open Access article distributed under the terms of the Creative Commons Attribution License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.en_GB
dc.subjectExpress delivery serviceen_GB
dc.subjectLast-mile deliveryen_GB
dc.subjectDelivery speeden_GB
dc.subjectDelivery reliabilityen_GB
dc.subjectUTAUT2en_GB
dc.subjectUKen_GB
dc.titleUnderstanding customers' adoption of express delivery service for last-mile delivery in the UKen_GB
dc.typeArticleen_GB
dc.date.available2021-04-08T06:48:09Z
dc.identifier.issn1367-5567
dc.descriptionThis is the final version. Available on open access from Routledge via the DOI in this recorden_GB
dc.identifier.journalInternational Journal of Logistics: Research and Applicationsen_GB
dc.rights.urihttps://creativecommons.org/licenses/by/4.0/en_GB
dcterms.dateAccepted2021-04-06
rioxxterms.versionVoRen_GB
rioxxterms.licenseref.startdate2021-04-06
rioxxterms.typeJournal Article/Reviewen_GB
refterms.dateFCD2021-04-07T01:10:51Z
refterms.versionFCDAM
refterms.dateFOA2021-05-19T09:23:14Z
refterms.panelBen_GB


Files in this item

Name:
Understanding customers adoption ...
Size:
1.932Mb
Format:
PDF
View/Open

This item appears in the following Collection(s)

Show simple item record

© 2021 The Author(s). Published by Informa UK Limited, trading as Taylor & Francis Group This is an Open Access article distributed under the terms of the Creative Commons Attribution License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
Except where otherwise noted, this item's licence is described as © 2021 The Author(s). Published by Informa UK Limited, trading as Taylor & Francis Group This is an Open Access article distributed under the terms of the Creative Commons Attribution License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.