The clinical effectiveness and cost-effectiveness of telephone triage for managing same-day consultation requests in general practice: a cluster randomised controlled trial comparing general practitioner-led and nurse-led management systems with usual care (the ESTEEM trial)
Taylor, Rod S.
Health Technology Assessment
NIHR Health Technology Assessment Programme
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Telephone triage is proposed as a method of managing increasing demand for primary care. Previous studies have involved small samples in limited settings, and focused on nurse roles. Evidence is limited regarding the impact on primary care workload, costs, and patient safety and experience when triage is used to manage patients requesting same-day consultations in general practice.
NIHR Health Technology Assessment programme
This is a freely-available open access publication. Please cite the published version which is available via the DOI link in this record.
Vol. 19 (13), pp. 1 - 212
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