The GP Patient Survey for use in primary care in the National Health Service in the UK--development and psychometric characteristics
BMC Family Practice
© 2009 Campbell et al; licensee BioMed Central Ltd. This is an Open Access article distributed under the terms of the Creative Commons Attribution License (http://creativecommons.org/licenses/by/2.0), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
BACKGROUND: The UK National GP Patient Survey is one of the largest ever survey programmes of patients registered to receive primary health care, inviting five million respondents to report their experience of NHS primary healthcare. The third such annual survey (2008/9) involved the development of a new survey instrument. We describe the process of that development, and the findings of an extensive pilot survey in UK primary healthcare. METHODS: The survey was developed following recognised guidelines and involved expert and stakeholder advice, cognitive testing of early versions of the survey instrument, and piloting of the questionnaire in a cross sectional pilot survey of 1,500 randomly selected individuals from the UK electoral register with two reminders to non-respondents. RESULTS: The questionnaire comprises 66 items addressing a range of aspects of UK primary healthcare. A response rate of 590/1500 (39.3%) was obtained. Non response to individual items ranged from 0.8% to 15.3% (median 5.2%). Participants did not always follow internal branching instructions in the questionnaire although electronic controls allow for correction of this problem in analysis. There was marked skew in the distribution of responses to a number of items indicating an overall favourable impression of care. Principal components analysis of 23 items offering evaluation of various aspects of primary care identified three components (relating to doctor or nurse care, or addressing access to care) accounting for 68.3% of the variance in the sample. CONCLUSION: The GP Patient Survey has been carefully developed and pilot-tested. Survey findings, aggregated at practice level, will be used to inform the distribution of pound sterling 65 million ($107 million) of UK NHS resource in 2008/9 and this offers the opportunity for NHS service planners and providers to take account of users' experiences of health care in planning and delivering primary healthcare in the UK.
Department of Health
This is a freely-available open access publication. Please cite the published version which is available via the DOI link in this record.
BMC Family Practice, 2009, 10:57
Place of publication
Showing items related by title, author, creator and subject.
'Talking a different language': an exploration of the influence of organizational cultures and working practices on transition from child to adult mental health services. McLaren, S; Belling, R; Paul, M; Ford, T; Kramer, T; Weaver, T; Hovish, K; Islam, Z; White, S; Singh, SP (BioMed Central, 2013-07-03)BACKGROUND: Organizational culture is manifest in patterns of behaviour underpinned by beliefs, values, attitudes and assumptions, which can influence working practices. Cultural factors and working practices have been ...
Can municipality-based post-discharge follow-up visits including a general practitioner reduce early readmission among the fragile elderly (65+ years old)? A randomized controlled trial Thygesen, LC; Fokdal, S; Gjørup, T; Taylor, RS; Zwisler, A-D; Prevention of Early Readmission Research Group (Taylor & Francis, 2015-06-10)OBJECTIVE: To evaluate how municipality-based post-discharge follow-up visits including a general practitioner and municipal nurse affect early readmission among high-risk older people discharged from a hospital department ...
Black, N; Burke, L; Forrest, CB; Sieberer, UHR; Ahmed, S; Valderas, JM; Bartlett, SJ; Alonso, J (Springer Verlag (Germany), 2015-11-15)While the use of PROs in research is well established, many challenges lie ahead as their use is extended to other applications. There is consensus that health outcome evaluations that include PROs along with clinician-reported ...