The GP Patient Survey for use in primary care in the National Health Service in the UK--development and psychometric characteristics
Campbell, John; Smith, P; Nissen, S; et al.Bower, Peter; Elliott, Marc; Roland, M
Date: 22 August 2009
Article
Journal
BMC Family Practice
Publisher
BioMed Central
Publisher DOI
Related links
Abstract
BACKGROUND: The UK National GP Patient Survey is one of the largest ever survey programmes of patients registered to receive primary health care, inviting five million respondents to report their experience of NHS primary healthcare. The third such annual survey (2008/9) involved the development of a new survey instrument. We describe ...
BACKGROUND: The UK National GP Patient Survey is one of the largest ever survey programmes of patients registered to receive primary health care, inviting five million respondents to report their experience of NHS primary healthcare. The third such annual survey (2008/9) involved the development of a new survey instrument. We describe the process of that development, and the findings of an extensive pilot survey in UK primary healthcare. METHODS: The survey was developed following recognised guidelines and involved expert and stakeholder advice, cognitive testing of early versions of the survey instrument, and piloting of the questionnaire in a cross sectional pilot survey of 1,500 randomly selected individuals from the UK electoral register with two reminders to non-respondents. RESULTS: The questionnaire comprises 66 items addressing a range of aspects of UK primary healthcare. A response rate of 590/1500 (39.3%) was obtained. Non response to individual items ranged from 0.8% to 15.3% (median 5.2%). Participants did not always follow internal branching instructions in the questionnaire although electronic controls allow for correction of this problem in analysis. There was marked skew in the distribution of responses to a number of items indicating an overall favourable impression of care. Principal components analysis of 23 items offering evaluation of various aspects of primary care identified three components (relating to doctor or nurse care, or addressing access to care) accounting for 68.3% of the variance in the sample. CONCLUSION: The GP Patient Survey has been carefully developed and pilot-tested. Survey findings, aggregated at practice level, will be used to inform the distribution of pound sterling 65 million ($107 million) of UK NHS resource in 2008/9 and this offers the opportunity for NHS service planners and providers to take account of users' experiences of health care in planning and delivering primary healthcare in the UK.
Institute of Health Research
Collections of Former Colleges
Item views 0
Full item downloads 0
Related items
Showing items related by title, author, creator and subject.
-
How do adults with physical disability experience primary care? A nationwide cross-sectional survey of access among patients in England
Popplewell, NTA; Rechel, BPD; Abel, GA (BMJ Publishing Group, 1 January 2014)Objectives: Almost a quarter of adults in England report a longstanding condition limiting physical activities. However, recent overseas evidence suggests poorer access to healthcare for disabled people. This study aimed ... -
'Talking a different language': an exploration of the influence of organizational cultures and working practices on transition from child to adult mental health services.
McLaren, S; Belling, R; Paul, M; et al. (BioMed Central, 3 July 2013)BACKGROUND: Organizational culture is manifest in patterns of behaviour underpinned by beliefs, values, attitudes and assumptions, which can influence working practices. Cultural factors and working practices have been ... -
Can municipality-based post-discharge follow-up visits including a general practitioner reduce early readmission among the fragile elderly (65+ years old)? A randomized controlled trial
Thygesen, LC; Fokdal, S; Gjørup, T; et al. (Taylor & Francis, 10 June 2015)OBJECTIVE: To evaluate how municipality-based post-discharge follow-up visits including a general practitioner and municipal nurse affect early readmission among high-risk older people discharged from a hospital department ...