Telephone triage for management of same-day consultation requests in general practice (the ESTEEM trial): a cluster-randomised controlled trial and cost-consequence analysis

Campbell, John; Fletcher, E; Britten, Nicky; et al.Green, C; Holt, TA; Lattimer, V; Richards, David; Richards, SH; Salisbury, C; Calitri, R; Bowyer, V; Chaplin, K; Kandiyali, R; Murdoch, J; Roscoe, J; Varley, A; Warren, FC; Taylor, Rod S.
Date: 22 November 2014
Journal
Lancet
Publisher
Elsevier
Publisher DOI
https://doi.org/10.1016/S0140-6736(14)61058-8
Related links
http://www.ncbi.nlm.nih.gov/pubmed/25098487
Abstract
Telephone triage is increasingly used to manage workload in primary care; however, supporting evidence for this approach is scarce. We aimed to assess the effectiveness and cost consequences of general practitioner-(GP)-led and nurse-led telephone triage compared with usual care for patients seeking same-day consultations in primary care.
Telephone triage is increasingly used to manage workload in primary care; however, supporting evidence for this approach is scarce. We aimed to assess the effectiveness and cost consequences of general practitioner-(GP)-led and nurse-led telephone triage compared with usual care for patients seeking same-day consultations in primary care.
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© Campbell et al. Open Access article distributed under the terms of CC BY-NC-ND.
Except where otherwise noted, this item's licence is described as © Campbell et al. Open Access article distributed under the terms of CC BY-NC-ND.