Browsing Management by Author "Maddern, Harry"
Now showing items 1-5 of 5
Issue Date | Title | Author(s) |
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14 June 2007 | Analysing the Role of BPM in Driving Customer Satisfaction | Kumar, Vikas; Smart, Andi; Maull, Roger S.; et al. |
14 August 2007 | Customer satisfaction and service quality in UK financial services | Maddern, Harry; Maull, Roger S.; Smart, Andi; et al. |
2003 | Measuring business process management in UK financial services | Maddern, Harry; Maull, Roger S. |
2003 | 'Second Generation' process thinking: a case study from UK financial services | Maddern, Harry; Maull, Roger S. |
1 December 2009 | Understanding business process management: implications for theory and practice | Smart, Andi; Maddern, Harry; Maull, Roger S. |