Browsing Management by Author "Ponsignon, F"
Now showing items 1-3 of 3
Issue Date | Title | Author(s) |
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1 November 2016 | Contingencies and characteristics of service recovery system design: insights from retail banking | Contiero, E; Ponsignon, F; Smart, P; et al. |
12 December 2018 | A customer journey perspective on service delivery system design: insights from healthcare | Ponsignon, F; Smart, P; Phillips, L |
26 June 2020 | Development and validation of a measurement scale for the experience capability construct | Ponsignon, F; Smith, JS; Smart, A |