Knowledge transfer and management in tourism organisations: an emerging research agenda
Williams, Allan M.
This paper reviews current research on knowledge management and knowledge transfer in the context of innovations. Specific attention is focussed on the integration of management perspectives into tourism research. The paper explores some of the key mechanisms and conduits of knowledge transfer within tourism. In doing so it explores such concepts as interlocking directorships, communities of practice, learning regions and labour mobility. There is also an emerging research agenda on knowledge management within tourism but progress is variable with most research being within the hotel sector, where a range of recent studies have examined aspects of knowledge transfer. The paper also draws attention to the need to give closer attention to the nature of innovations within tourism and to consider these in a knowledge management framework.
Authors' final draft version. Final version published in Tourism Management; available online at http://www.sciencedirect.com/
Vol. 30, Issue 3, pp. 325 - 335