dc.contributor.author | Maull, Roger S. | en_GB |
dc.contributor.author | Smart, Andi | en_GB |
dc.contributor.author | Harris, A. | en_GB |
dc.contributor.author | Karasneh, A. Al-Fatah | en_GB |
dc.date.accessioned | 2012-02-21T12:24:09Z | en_GB |
dc.date.accessioned | 2013-03-19T16:06:52Z | |
dc.date.issued | 2009-07-14 | en_GB |
dc.description.abstract | This longitudinal study provides primary evidence on the impact that a fast-track strategy in a hospital Emergency Department has on patient wait time. The study uses a discrete event simulation model to predict output within a variety of triage categories and compares these with post-implementation results. The results of the study indicate a significant reduction in patient wait time with 13.2% of the population waiting longer than 4 h prior to implementation compared with 1.4% post-implementation. However, while this fast-track strategy significantly improves service delivery to patients with minor conditions, service for patients with more acute conditions is not proportionately improved. | en_GB |
dc.identifier.citation | Vol. 29 (7), pp. 923-941 | en_GB |
dc.identifier.doi | 10.1080/02642060902749534 | en_GB |
dc.identifier.uri | http://hdl.handle.net/10036/3410 | en_GB |
dc.language.iso | en | en_GB |
dc.publisher | Routledge | en_GB |
dc.subject | service operations | en_GB |
dc.subject | process design | en_GB |
dc.subject | discrete event simulation | en_GB |
dc.subject | healthcare | en_GB |
dc.subject | performance measurement | en_GB |
dc.subject | 'see and treat' | en_GB |
dc.subject | fast track | en_GB |
dc.subject | National Health Service | en_GB |
dc.title | An evaluation of 'fast track' in AE: a discrete event simulation approach | en_GB |
dc.type | Article | en_GB |
dc.date.available | 2012-02-21T12:24:09Z | en_GB |
dc.date.available | 2013-03-19T16:06:52Z | |
dc.identifier.issn | 0264-2069 | en_GB |
dc.description | Draft version published as working paper; final version published in The Service Industries Journal, Vol 29, No. 5, 2009. Available online at https://doi.org/10.1080/02642060902749534 | en_GB |
dc.identifier.journal | The Service Industries Journal | en_GB |