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dc.contributor.authorSmith, Lauraen_GB
dc.contributor.authorNg, Irene C. L.en_GB
dc.contributor.authorMaull, Roger S.en_GB
dc.date.accessioned2012-02-24T10:59:17Zen_GB
dc.date.accessioned2013-03-19T16:00:18Z
dc.date.issued2012-02-24en_GB
dc.description.abstractThis paper contributes to the emerging discipline of service science through an investigation of value and value in use in an empirical setting. The starting point for our research is that service science is an interdisciplinary approach to the study, design, and implementation of service systems, a service system being considered a dynamic configuration of resources (people, technology, organisations and shared information) that create and deliver value between the provider and the customer through service (IfM & IBM, 2008). This paper investigates value delivery in equipment based service. The research addresses the questions of where and how value is delivered in the producer system when value is considered as endogenous. Our qualitative findings show three cycles of value delivery in equipment based service; the Recovery Value Cycle, the Availability Value Cycle and the Outcome Value Cycle. In so doing, showing that when value is considered as endogenous to the providers delivery system, the firm has to operate in such a way to absorb customer variety – in use and in desired outcomes.en_GB
dc.identifier.urihttp://hdl.handle.net/10036/3442en_GB
dc.language.isoenen_GB
dc.publisherRoutledge/Taylor & Francisen_GB
dc.relation.urlhttp://www.tandf.co.uk/journals/tf/09537287.htmlen_GB
dc.subjectserviceen_GB
dc.subjectcustomer valueen_GB
dc.subjectoutcomesen_GB
dc.subjectbusiness processen_GB
dc.titleThe three value cycles of equipment-based serviceen_GB
dc.typeArticleen_GB
dc.date.available2012-02-24T10:59:17Zen_GB
dc.date.available2013-03-19T16:00:18Z
dc.identifier.issn0953-7287en_GB
dc.descriptionAuthors' draft issued as working paper. Final version to be published in Production Planning & Control. Available online at http://www.tandfonline.com/en_GB
dc.identifier.journalProduction Planning and Controlen_GB


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