Aspects of service-dominant logic and its implications for tourism management: examples from the hotel industry.
Bailey, Adrian R.
Williams, Allan L.
This paper introduces the concept of service-dominant logic as a research paradigm in marketing management. It does so in the context of tourism management‟s need to engage with wider debates within the mainstream management literature. Moreover it demonstrates the importance of service-dominant logic in uncovering the role played by co-production and co-creation in the tourism industry. These ideas are developed in detail through a case study of the UK hotel industry that draws on new empirical research undertaken by the authors.
Funding provided by ESRC and the Advanced Institute of Management
Author's draft of article submitted to Tourism Management, also available on Surrey University e-prints repository. The definitive version was subsequently published by Elsevier and is available online at http://www.sciencedirect.com/
Vol. 32, Issue 2, pp. 207 - 214