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A tale of two trusts: case study analysis of bullying and negative behaviours in the UK ambulance service

dc.contributor.authorManolchev, C
dc.contributor.authorLewis, D
dc.date.accessioned2020-10-26T16:37:32Z
dc.date.issued2021-06-22
dc.description.abstractThis article analyses the risk to workplace experiences for staff in the UK ambulance service. Adopting a case study methodology following interviews with front-line and management employees, the authors investigated two UK NHS ambulance trusts, Blue Light (N = 1100) and Green Cross (N = 2093) and found that efficiency targets—whether time or ‘dashboard’, increased job demands and reduced resources create a double-whammy effect of heightened claims of bullying and harassment, alongside diminished staff resilience and wellbeing.en_GB
dc.identifier.citationPublished online 22 June 2021en_GB
dc.identifier.doi10.1080/09540962.2021.1934995
dc.identifier.urihttp://hdl.handle.net/10871/123385
dc.language.isoenen_GB
dc.publisherRoutledge / Chartered Institute of Public Finance and Accountancyen_GB
dc.rights© 2021 The Author(s). Published by Informa UK Limited, trading as Taylor & Francis Group. This is an Open Access article distributed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives License (http://creativecommons.org/licenses/by-nc-nd/4.0/), which permits non-commercial re-use, distribution, and reproduction in any medium, provided the original work is properly cited, and is not altered, transformed, or built upon in any way.
dc.subjectAmbulanceen_GB
dc.subjectBullyingen_GB
dc.subjectNHSen_GB
dc.subjectResilienceen_GB
dc.subjectCase Study Analysesen_GB
dc.titleA tale of two trusts: case study analysis of bullying and negative behaviours in the UK ambulance serviceen_GB
dc.typeArticleen_GB
dc.date.available2020-10-26T16:37:32Z
dc.identifier.issn0954-0962
dc.descriptionThis is the final version. Available on open access from Routledge via the DOI in this recorden_GB
dc.identifier.eissn1467-9302
dc.identifier.journalPublic Money and Managementen_GB
dc.rights.urihttps://creativecommons.org/licenses/by-nc-nd/4.0/en_GB
dcterms.dateAccepted2020-10-23
rioxxterms.versionVoRen_GB
rioxxterms.licenseref.startdate2020-10-23
rioxxterms.typeJournal Article/Reviewen_GB
refterms.dateFCD2020-10-23T14:04:56Z
refterms.versionFCDAM
refterms.dateFOA2021-06-30T11:48:44Z
refterms.panelCen_GB


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© 2021 The Author(s). Published by Informa UK Limited, trading as Taylor & Francis Group. This is an Open Access article distributed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives License (http://creativecommons.org/licenses/by-nc-nd/4.0/), which permits non-commercial re-use, distribution, and reproduction in any medium, provided the original work is properly cited, and is not altered, transformed, or built upon in any way.
Except where otherwise noted, this item's licence is described as © 2021 The Author(s). Published by Informa UK Limited, trading as Taylor & Francis Group. This is an Open Access article distributed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives License (http://creativecommons.org/licenses/by-nc-nd/4.0/), which permits non-commercial re-use, distribution, and reproduction in any medium, provided the original work is properly cited, and is not altered, transformed, or built upon in any way.