Office Chit-Chat as a Social Ritual: The Uplifting Yet Distracting Effects of Daily Small Talk at Work

Abstract

Small talk—short, superficial, or trivial communication not core to task completion—is normative and ubiquitous in organizations. Although small talk comprises one-third of adults’ speech, its effects at work have been discounted. Integrating theories of interaction rituals and micro-role transitions, we explore how and why seemingly inconsequential conversations during the workday generate meaningful effects on employees’ experiences. In a sample of employed adults from a Northeast US University’s alumni database and LinkedIn (n = 151), we used an experience sampling method (ESM) to capture within-individual variation in small talk over three weeks. We also conducted a validation of our daily small talk measure with Masters students from a Northeastern US University (n = 73) and two samples of employed adults registered with Amazon Turk (n = 180 and n = 202). Results showed that, on one hand, small talk enhanced employees’ daily positive social emotions at work, which translated into heightened organizational citizenship behaviors (OCB) and well-being at the end of the workday; on the other hand, small talk disrupted employees’ ability to cognitively engage in their work, which compromised their OCB. Our results also showed higher levels of trait-level self-monitoring mitigated the negative effects of small talk on work engagement. Combined, results suggest that the polite, ritualistic, and formulaic nature of small talk is often uplifting yet distracting.