Paradoxes generate tensions and contradictions in organizations. In this paper, we contribute
to the paradox literature by developing a complex systems approach to how organizational
members experience tensions generated by the strategic intent paradox. Specifically, we focus
on the unfolding dynamics of vicious cycles experienced ...
Paradoxes generate tensions and contradictions in organizations. In this paper, we contribute
to the paradox literature by developing a complex systems approach to how organizational
members experience tensions generated by the strategic intent paradox. Specifically, we focus
on the unfolding dynamics of vicious cycles experienced by organizations dealing with
paradox. Drawing on a case study of a design firm, we demonstrate how a vicious cycle forms
through feedback loops and develops dynamic stability over time. Based on our findings, we
develop a micro-level understanding of vicious cycles which incorporates defence mechanisms
at staff and senior management levels. Our main contribution is a theoretical model of
unfolding dynamics of vicious cycle. Our model shows the importance of 1) feedback loops
that underpin a vicious cycle and; 2) importance of circular causality, reinforcing cycles, and
micro-mechanisms in theorizing vicious cycles.