The extreme illusion of understanding
Lau, BKY; Geipel, J; Wu, Y; et al.Keysar, B
Date: 4 April 2022
Journal
Journal of Experimental Psychology: General
Publisher
American Psychological Association
Publisher DOI
Abstract
Though speakers and listeners monitor communication success, they systematically overestimate
it. We report an extreme illusion of understanding that exists even without shared language.
Native Mandarin Chinese speakers overestimated how well native English-speaking Americans
understood what they said in Chinese, even when they were ...
Though speakers and listeners monitor communication success, they systematically overestimate
it. We report an extreme illusion of understanding that exists even without shared language.
Native Mandarin Chinese speakers overestimated how well native English-speaking Americans
understood what they said in Chinese, even when they were informed that the listeners knew no
Chinese. These listeners also believed they understood the intentions of the Chinese speakers
much more than they actually did. This extreme illusion impacts theories of speech monitoring
and may be consequential in real-life, where miscommunication is costly.
Management
Faculty of Environment, Science and Economy
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