Understanding behaviour in problem structuring methods interventions with activity theory
European Journal of Operational Research
Reason for embargo
This article argues that OR interventions, particularly problem structuring methods (PSM), are complex events that cannot be understood by conventional methods alone. In this paper an alternative approach is introduced, where the units of analysis are the activity systems constituted by and constitutive of PSM interventions. The paper outlines the main theoretical and methodological concerns that need to be appreciated in studying PSM interventions. The paper then explores activity theory as an approach to study them. A case study describing the use of this approach is provided.
This is the author accepted manuscript. The final version is available from the publisher via the DOI in this record.
Vol. 249, pp. 983–1004