Guiding interventions in a multi-organisational context: combining the Viable System Model and Hierarchical Process Modelling for use as a Problem Structuring Method
Lowe, D; Martingale, L; Yearworth, M
Date: 1 December 2016
Journal
Journal of the Operational Research Society
Publisher
Palgrave Macmillan for OR Society
Publisher DOI
Abstract
This paper describes the development and application of an innovative problem structuring
method to guide interventions in the way in which the UK Ministry of Defence delivers infrastructure
projects and services. This method uses an adaptation of the Viable System Model to structure a set
of stakeholder assessments that leads to ...
This paper describes the development and application of an innovative problem structuring
method to guide interventions in the way in which the UK Ministry of Defence delivers infrastructure
projects and services. This method uses an adaptation of the Viable System Model to structure a set
of stakeholder assessments that leads to the building of a Hierarchical Process Model. The resultant
model, which appears readily transferrable to other multi-organisational contexts, comprehensively
represents the functions required for a specified system to be effective in its environment and affords
insight into the processes and capabilities that require intervention – either to increase performance
(addressing weaknesses) or to increase understanding (addressing uncertainty). The paper also
describes a number of methodological learning points identified through the use of a structured
approach to evaluation which again appear to be readily transferrable to other multi-organisational
contexts
Management
Faculty of Environment, Science and Economy
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