“It's what's behind the mask”: Psychological diversity in compassionate patient care
dc.contributor.author | Bleiker, J | |
dc.contributor.author | Knapp, KM | |
dc.contributor.author | Morgan-Trimmer, S | |
dc.contributor.author | Hopkins, SJ | |
dc.date.accessioned | 2019-01-04T15:57:16Z | |
dc.date.issued | 2018-06-30 | |
dc.description.abstract | Introduction: The Francis Report recommended an increased focus on compassion in healthcare, and recognition and non-judgmental acceptance of diversity is fundamental in compassionate patient care. The aim of this study was to achieve a wider understanding of diversity that includes individual patient needs, expectations, perceptions and feelings during diagnostic imaging. Methods: Using thirty-four semi-structured interviews with individual patients, this qualitative study explored their experiences of undergoing diagnostic radiography examinations and asked what compassionate care meant to them and how it is perceived and manifested in the brief, task-focussed and highly technical diagnostic projection imaging encounter. Data were analysed using Thematic Analysis. Results: Four key themes were identified from the analysis; these were: feelings and vulnerability; hidden emotions; professionalism and valued qualities and communication. Conclusion: Diversity is defined not only in terms of socio-cultural differences but also psychological ones, i.e. individual emotional and attitudinal characteristics, some of which may be consciously or unconsciously concealed. In order that patients are treated equitably and all of their care needs met, recommendations include a broader focus in education and training to include adapting communication skills and techniques in perception and expression of non-verbal cues. Further research into the pressures specific to the time-pressured, task-focussed, highly technical and rapid turnover environment of projection imaging radiography and how this impacts upon compassionate patient care would make a useful contribution to the field. | en_GB |
dc.identifier.citation | Vol. 24, Supplement 1, pp. S28 - S32 | en_GB |
dc.identifier.doi | 10.1016/j.radi.2018.06.004 | |
dc.identifier.uri | http://hdl.handle.net/10871/35349 | |
dc.language.iso | en | en_GB |
dc.publisher | Elsevier for College of Radiographers | en_GB |
dc.rights.embargoreason | Under embargo until 30 June 2019 in compliance with publisher policy | |
dc.rights | © 2018. This version is made available under the CC-BY-NC-ND 4.0 license: https://creativecommons.org/licenses/by-nc-nd/4.0/ | en_GB |
dc.subject | Individual differences | en_GB |
dc.subject | Diversity | en_GB |
dc.subject | Interpersonal communication | en_GB |
dc.subject | Compassionate patient care | en_GB |
dc.title | “It's what's behind the mask”: Psychological diversity in compassionate patient care | en_GB |
dc.type | Article | en_GB |
dc.date.available | 2019-01-04T15:57:16Z | |
dc.identifier.issn | 1078-8174 | |
dc.description | This is the author accepted manuscript. The final version is available from Elsevier via the DOI in this record | en_GB |
dc.identifier.journal | Radiography | en_GB |
dc.rights.uri | https://creativecommons.org/licenses/by-nc-nd/4.0/ | en_GB |
dcterms.dateAccepted | 2018-06-15 | |
rioxxterms.version | AM | en_GB |
rioxxterms.licenseref.startdate | 2018-06-15 | |
rioxxterms.type | Journal Article/Review | en_GB |
refterms.dateFCD | 2019-01-04T15:54:44Z | |
refterms.versionFCD | AM | |
refterms.panel | A | en_GB |
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Except where otherwise noted, this item's licence is described as © 2018. This version is made available under the CC-BY-NC-ND 4.0 license: https://creativecommons.org/licenses/by-nc-nd/4.0/