Performance measurement in academic departments: The strategy map approach
Michelon, Giovanna; Cugini, Antonella; Pilonato, Silvia
Date: 16 May 2011
Article
Journal
Public Money and Management
Publisher
Routledge
Publisher DOI
Abstract
The purpose of the paper is the implementation of the strategic map model to an academic
department. We use a qualitative methodology to identify dimensions of performance measurement
suitable for application. After identifying the relations between the four perspectives and identifying
the strategic maps, the case proposes a set ...
The purpose of the paper is the implementation of the strategic map model to an academic
department. We use a qualitative methodology to identify dimensions of performance measurement
suitable for application. After identifying the relations between the four perspectives and identifying
the strategic maps, the case proposes a set of goals and measures which are suitable to satisfy the
managerial needs a public service organization.
Finance and Accounting
Faculty of Environment, Science and Economy
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