Performance measurement in academic departments: The strategy map approach
Public Money and Management
The purpose of the paper is the implementation of the strategic map model to an academic department. We use a qualitative methodology to identify dimensions of performance measurement suitable for application. After identifying the relations between the four perspectives and identifying the strategic maps, the case proposes a set of goals and measures which are suitable to satisfy the managerial needs a public service organization.
This is an Author's Accepted Manuscript of an article published in [include the complete citation information for the final version of the article as published in Public Money and Management in 2011 [copyright Taylor & Francis], available online at: http://www.tandfonline.com/10.1080/09540962.2011.586240."
Vol. 31, Issue 4, pp. 271 - 278