| dc.contributor.author | Michelon, Giovanna | |
| dc.contributor.author | Cugini, Antonella | |
| dc.contributor.author | Pilonato, Silvia | |
| dc.date.accessioned | 2013-11-22T12:18:03Z | |
| dc.date.issued | 2011-05-16 | |
| dc.description.abstract | The purpose of the paper is the implementation of the strategic map model to an academic
department. We use a qualitative methodology to identify dimensions of performance measurement
suitable for application. After identifying the relations between the four perspectives and identifying
the strategic maps, the case proposes a set of goals and measures which are suitable to satisfy the
managerial needs a public service organization. | en_GB |
| dc.identifier.citation | Vol. 31, Issue 4, pp. 271 - 278 | en_GB |
| dc.identifier.doi | 10.1080/09540962.2011.586240 | |
| dc.identifier.uri | http://hdl.handle.net/10871/13989 | |
| dc.language.iso | en | en_GB |
| dc.publisher | Routledge | en_GB |
| dc.subject | performance measurement | en_GB |
| dc.subject | higher education | en_GB |
| dc.subject | strategy maps | en_GB |
| dc.title | Performance measurement in academic departments: The strategy map approach | en_GB |
| dc.type | Article | en_GB |
| dc.date.available | 2013-11-22T12:18:03Z | |
| dc.identifier.issn | 0954-0962 | |
| dc.description | This is an Author's Accepted Manuscript of an article published in [include the complete citation information for the final version of the article as published in Public Money and Management in 2011 [copyright Taylor & Francis], available online at: http://www.tandfonline.com/10.1080/09540962.2011.586240." | en_GB |
| dc.identifier.eissn | 1467-9302 | |
| dc.identifier.journal | Public Money and Management | en_GB |
